[SOLVED] Reset UPS Masterguard

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Re: Help reset UPS Masterguard

bkelciov said:
The cable must be straight.
Wait few days. Maybe somebody from masterguard will answer you.
Click to expand...

Hi

Can i use USB cable instead of serial cable? bcoz i saw USB port beside the serial port.
 

Re: Help reset UPS Masterguard

You can try. I realy don't know if it's working.
 

Re: Help reset UPS Masterguard

the USB cable is not working, Btw, the serial cable should be straight right? no special cable for this?
 

Re: Help reset UPS Masterguard

Yes, the serial cable must be straight.
 

Re: Help reset UPS Masterguard

I tried connect notebook with UPS MasterGuard A2000-19 over straight serial cable, but the software PPset reported "no conection".

The serial cable is not original (not supplied with UPS). It has pin1->pin1, 2->2, etc...

I think I have wrong cable. Can someone, who has original (or functional) serial cable, check connection ?

Thanks
 

Re: Help reset UPS Masterguard

i connect pin 2 and pin 3 only i just follow base on the manual. but still cant detect from the PPSet
 

Re: Help reset UPS Masterguard

Maybe you have another program that is using COM port. The programm "PowerChute" from APC is doing that. Try to connect the UPS on a fresh installed Windows XP. I don't remember what Windows I did use. The cable must be 1 to 1 pin ( straight ) !!!
 

Re: Help reset UPS Masterguard

bkelciov said:
Maybe you have another program that is using COM port. The programm "PowerChute" from APC is doing that. Try to connect the UPS on a fresh installed Windows XP. I don't remember what Windows I did use. The cable must be 1 to 1 pin ( straight ) !!!
Click to expand...

It's strange... I have fresh installation wxp pro sp3, with no PowerChute-like software, straight serial cable D-Sub 9 pin fully connected...

I'll try another serial device, probably a APC Smart-UPS and I'll see...
 

Re: Help reset UPS Masterguard

APC UPS does not work with straight cable. APC use proprietary cable: 940-0024D
 

Re: Help reset UPS Masterguard

i used win7..no other ups connected on the serial..., i also try pin 1 to pin 1..still no lack

- - - Updated - - -

i used win7..no other ups connected on the serial..., i also try pin 1 to pin 1..still no lack
 

Re: Help reset UPS Masterguard

I had a bad cable. The cable must be connected like this :


Battery age resets in another program than PPset. It's Reset_batt.exe

Program with instructions are in attachment.

Good luck.
 

Attachments

  • Reset_batt.rar
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  • Reset_Battery_Procedure.pdf
    155.2 KB · Views: 1,155
Re: Help reset UPS Masterguard

thanks....

btw, have you try this program to other UPS brand if this working also ( like powerware, emerson, etc)? just curious
 

Re: Help reset UPS Masterguard

Hi is there a solucion to read values and reset alarm´s in a masterguard S52 i have alarme 14 and i need to see if there are more and soon.
Thank´s
 

Re: Help reset UPS Masterguard

av68 said:
I had a bad cable. The cable must be connected like this :


Battery age resets in another program than PPset. It's Reset_batt.exe

Program with instructions are in attachment.

Good luck.
Click to expand...

It worked for me, on a Siemens Masterguard A1000-19

Thanks
 

Re: Help reset UPS Masterguard

Hello everyone!
My MasterGuard A3000-19 is doing the wierdest thing! When I unplug the input, after 10 seconds the output switches off. I changed the batteries, reset the battery life, made battery test. Everything turned out OK and still when I unplug the input after 10 secs. the output turns off after that long beep(and in fault record "fault A9999"). The battery charge is full. DC link is 380V from battery and 361V when input is plugged in. Any information would be usefull. Thank you!
 

Re: Help reset UPS Masterguard

Hello,

I got the PPSet V2.0... can you tell me how is reset the battery age?
Thank You bk.
 

Re: Help reset UPS Masterguard

This serial cable works fine on Masterguard A1000. :grin:
Does somebody know something about the USB cable?
 

Re: Help reset UPS Masterguard

paulkovacs said:
Hello,

I got the PPSet V2.0... can you tell me how is reset the battery age?
Thank You bk.
Click to expand...

click the MISC and then new window will pop-up now you can see the RESET Counter - (Click it) and now you reset the battery age.... hope it helps

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s_marinov said:
This serial cable works fine on Masterguard A1000. :grin:
Does somebody know something about the USB cable?
Click to expand...

USB cable doesn't work for me...i tried for few times.
 

Re: Help reset UPS Masterguard

Thanks Very Much The Cable Connection diagram works fine with my Siemens masterguard A1000 I am Looking for User Manual for A1000 if anyone have thank my email groovekingx2@gmail.com
 

Re: Help reset UPS Masterguard

bkelciov said:
View attachment 71246
Try to use this program with this key: 2680-331941-11410
Good luck.
Click to expand...

ThanX my bro.:lol:
Very useful software. By "Reset Counter" in "Misc" tab I could reset the UPS Up-time and finally stop the Beep and Blinking.
I used RS-232C Serial Cable. No need the key!

 
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