Hi,
there could be many issues.
If it would be my task I´d surely spend some time to find out what causes the problem.
* Replacing the cable
* wiggeling one side only .. then the other only
* using heat gun / cold spray
* use lense / microscope to inspect cable, connectors, solder joints, PCB traces
....
We can´t really to something for you, sinc you provide no information we can validate. (Connector type and brand, cable, photos of the whole setup, or solder or contact details...
Links to datasheets..
We even don´t have a proof that there is a problem at all.
Klaus