Some information missing. What's the instrument application class? Is it class I, case with protective earth connection or class II, double insulated without protective earth connection?
Your post #1 suggests class I, in this case the instrument must not be operated with disconnected earth. If you have disconnected the protective earth of a class I device, the measured neutral to body voltages are just normal operation. Filter capacitors between protective earth and line/neutral cause a leakage current and respective voltage drop at high impedance voltage meters.