frahm
Newbie level 1
![Newbie level 1](/styles/images/ranks/alevel1.gif)
Hey guys, I need help on this. My HFSS has just failed to start. I'm using HFSS v11 on Windows 7 Ultimate, with compatibility mode to Win XP SP3. It crashes with these details:
I suspect it was caused by an unclean shutdown (there was a blackout at my area) but I'm not sure.
I did a search and found no solution. Did an uninstall-reinstall but problem persists. One thread suggests deleting user config files but since I just reinstalled it, the folder is already empty (It is the Library/Documents/Ansoft/temp, or am I wrong?). I've also replaced ot1000as.dll with file from another HFSS user but no result. Before the crash, I can used the program just fine.
Has anybody encountered this problem too, and how you solved it?
Thank you.
ps: it was an evaluation version
Code:
Problem Event Name: APPCRASH
Application Name: hfss.exe
Application Version: 11.0.0.1
Application Timestamp: 469da40d
Fault Module Name: ot1000as.dll
Fault Module Version: 10.0.0.0
Fault Module Timestamp: 45bfa2fb
Exception Code: c0000005
Exception Offset: 00083fca
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
I suspect it was caused by an unclean shutdown (there was a blackout at my area) but I'm not sure.
I did a search and found no solution. Did an uninstall-reinstall but problem persists. One thread suggests deleting user config files but since I just reinstalled it, the folder is already empty (It is the Library/Documents/Ansoft/temp, or am I wrong?). I've also replaced ot1000as.dll with file from another HFSS user but no result. Before the crash, I can used the program just fine.
Has anybody encountered this problem too, and how you solved it?
Thank you.
ps: it was an evaluation version
Last edited: